Frequently Asked Questions
Product Care
Because all our products are made by hand, no two are ever exactly alike. You may notice tiny variations in the stitching or embroidery, and that's part of their charm. Each individual product carries the signature of the person who made it, a small reminder that it was crafted with care, not mass-produced.
We use 100% Kenyan cotton, durable cotton canvas, and high-quality embroidery threads to create products designed for everyday use.
With proper care, our embroidery is designed to remain vibrant for years.
We recommend spot cleaning with a damp cloth. Avoid machine washing to maintain the padding and embroidery.
Payments
Yes. We ship throughout Kenya and worldwide.
Yes. You'll receive a shipping confirmation email with tracking information as soon as your order is dispatched.
Orders within Kenya typically arrive within a few business days, while international deliveries generally take 7–14 business days depending on the destination.
We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay and other secure payment options available at checkout.
Yes. We work with safari lodges, boutique retailers, hotels, tour operators, and corporate clients. Visit our Wholesale & Custom page or contact us for more information.