SHIPPING & RETURNS

Shipping & Returns

SHIPPING POLICY

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Items bought on sale will take a slightly longer time to ship. This is due to the high volume of orders we receive at this time. Kindly allow 3-14 business days for order processing during sale/promotions.

 

DOMESTIC SHIPPING RATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

SHIPPING OPTION

PRICE 

1-3days shipping (NAIROBI ONLY)

Ksh300/-

36-48HR shipping (OUTSIDE NAIROBI, WITHIN KENYA)

Ksh450/-

 

 

INTERNATIONAL SHIPPING

We offer international shipping worldwide.

Because our website cannot calculate your international shipping rate just yet, reach us via WhatsApp on +254 769 828 800 with your order and location. We will then create an order for you once shipping rate is calculated and you will receive a notification to complete your order payment on the website.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ilisa Handmade is not responsible for these charges if they are applied and are your responsibility as the customer.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@ilisah.com with your name and order number, and we will look into it for you.

 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 48hrs after delivery, if the item is unused and in its original condition, and we will exchange it with another product worth the same order amount minus the shipping costs for the return. 

This only applies for domestic orders (within Kenya)

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@ilisah.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@ilisah.com.



  • HANDMADE IN KENYA

    We are committed to providing dignified work for communities in Kenya. We want to make a better future by doing right in the present. We’re aiming to building over 100 jobs for people who have been left behind by the global economy.

  • HELP OUR PLANET

    Our products are made with sustainably grown cotton and Vegan leather. Sustainable industry is key to a thriving planet for everyone. Our products are not made in a corporate factory, they're made with care to benefit generations to come. We do not package our products in plastic.

  • FOR A GOOD CAUSE

    Your money is not going to some mega corporation or factory, it's going to a good cause that will benefit generations to come. Our business is not only driven by profit, but with a mission to lift people out of generational poverty.

  • BLACK OWNED. WOMAN OWNED.

    Wealth inequality is a story of gender and racial inequality. We believe that providing opportunities to traditionally underrepresented people is the best way to make a difference. Vote for equality with how you spend your money. Buy black owned. Buy woman owned.